There appears to be an ongoing issue with orders being delivered to non-business addresses in Russia. We've been in contact with our delivery providers - DHL, USPS and UPS and they have provided the following information:
In the past year or so, Russian customs have begun holding shipments to private residences until large duties & fees have been paid. Many parcels were therefore refused and their facilities and the express pipeline was being held back due to the large amount of stored parcels.
Last year, a host of express shippers (UPS, DHL, FedEx, others) decided not to accept orders being delivered to non-business addresses in Russia.
We would highly recommend using your business address for delivery. If your order has already been shipped and you are having trouble receiving it, please let us know.