When creating your products online you may be shown an error message warning you of potential print problems that you’ll need to check. These error messages will appear as either a yellow or red exclamation mark alongside the corresponding issue within your design. If you use your cursor to hover over any design error messages shown, you will be given a description of the potential problem and often tips for fixing it.
If you’re seeing a yellow error message, you can override the warning and proceed to checkout. However, if you choose to do so, your design may arrive with some issues. We’d always recommend reviewing and addressing any error message during the design stages so that you can make adjustments to your designs if necessary.
If you’re seeing a red error message, you cannot override the warning and will be unable to proceed to checkout. If this happens, you will need to review the warning and either make the necessary changes to your design or use an alternative design file where appropriate.
If you’re unsure of the problem that either error message indicates, you can contact our Customer Service team who will be happy to look into it for you.