Can't log into your account?
If you're having trouble logging into your account or remembering your password, you can reset your password using this link and entering your email address. We'll then email you with more details to reset the password.
If you find you've not received the email, please bear in mind they can be filtered to your spam/junk mail, so do check there.
Trying to sign in with Facebook?
The option to sign in with your Facebook account is no longer available. If that’s what you previously used, don’t worry – your account is safe and your past orders are all still there. You just need to enter your email address (the one you use for Facebook) and then set a new password.
Still not able to log in?
Try clearing your cookies & cache before resetting your password
We made this step easy for you!
- Use our Reset MOO page to clear only the cookies & cache related to MOO.com.
- Once you Reset MOO, request a new reset password email, we’ll send you a new password reset link.
If you're still having trouble accessing your account, you can contact our Customer Service team who will be able to help.