If you're not completely satisfied with your MOO Water Bottle, you can return it to us within 30 days of receiving it for a full refund. Please make sure to:
- Return the bottle in its original packaging.
- Ensure the bottle is unused.
- Include your order reference number.
Return Address
Please send your return to the following address:
MOOUnit 12
Thames Gateway Park
Dagenham RM9 6FB
United Kingdom
Returning After 30 Days
If you're returning your bottle after 30 days of receiving it, please contact our customer service team before sending it back:
Email: support@moo.com
In your email, please include:
- Your contact details and order number.
- The reason for your return.
- Any relevant photos of the product.
Our team will get back to you within 24 hours of receiving your email.
Important Notes:
- If the bottle has been used, it won’t be eligible for a refund.
- MOO is not responsible for shipping back any product deemed ineligible for a refund or exchange.