Need help?
Type a word or phrase into the box below to search all our FAQ and support articles.
Product Information
Business Cards
- What are MOO Business Cards?
- How big are MOO Business Cards?
- Are MOO Business Cards double sided?
- How much do MOO Business Cards cost?
- Why can't I order Business Cards with the MOO Green Paper anymore?
- Can I have rounded corners on my Business Cards?
Luxe Business Cards
- What are Luxe Business Cards?
- How big are Luxe Business Cards?
- How are Luxe cards different from MOO Original?
- Can I have rounded corners on my Luxe Business Cards?
- What fill colours are available on Luxe Business Cards?
- Are Luxe Business Cards double sided?
Tailored Business Cards
- What is the Tailored Collection?
- How much do Spot Gloss and Gold Foil Business Cards cost?
- How long do Spot Gloss and Gold Foil take to arrive once ordered?
- Which products and sizes are Spot Gloss and Gold Foil elements available on?
- What paper is Spot Gloss and Gold Foil available on?
- What's the difference between Spot Gloss and Raised Spot Gloss?
Cotton Business Cards
- How thick are Cotton Business Cards?
- Which products are available with Cotton Paper?
- Why do my Cotton Business Cards have little marks on them?
- Are Cotton Business Cards recyclable?
- What makes Cotton Paper 'green'?
- What happened to Green Paper?
NFC Business Cards+
- What is NFC?
- What are NFC Business Cards+?
- What can I do with NFC Business Cards+?
- What type of paper and finishes are available for NFC Business Cards+?
- How many cards come in a pack of NFC Business Cards+?
- What size are the NFC Business Cards+?
Letterpress Business Cards
- What are Letterpress Business Cards?
- How big are Letterpress Business Cards?
- How are Letterpress cards different from regular MOO cards?
- Are Letterpress Business Cards double sided?
- How much do Letterpress Business Cards cost?
- How long will it take for me to receive my Letterpress order?
Square Business Cards
- What are MOO Square Business Cards?
- What size are MOO Square Business Cards?
- What's the Square Business Cards paper like?
- How much do MOO Square Business Cards cost?
- Can I have rounded corners on my Square Business Cards?
- How much do rounded corners cost on Square Business Cards?
MiniCards
- What are MOO MiniCards?
- How big are MOO MiniCards?
- Are MOO MiniCards double sided?
- How much do MiniCards cost?
- Can I get a sample of MOO MiniCards?
- Can I have rounded corners on my MiniCards?
Postcards & Notecards
- Can I have Gold Foil or Spot Gloss on Postcards?
- Which side of the Original Postcards is laminated?
- What are MOO Postcards?
- How big are MOO Postcards?
- How much do Postcards cost?
- What are MOO Postcards made of?
Greeting Cards
- Can I order Greeting Cards with mixed orientation e.g. portrait and landscape?
- Does MOO offer envelope printing?
- What are MOO Greeting Cards?
- How big are MOO Greeting Cards?
- What are MOO Greeting Cards made of?
- How much do MOO Greeting Cards cost?
Stickers and Labels
- Does MOO sell transparent or clear stickers?
- What kinds of stickers and labels does MOO offer?
- What size are the Stickers and Labels?
- How much do the Stickers and Labels cost?
- What are the stickers and labels made of?
- What's the difference between a sticker and a label?
Letterheads
- What are MOO Letterheads?
- What size are MOO Letterheads?
- What's the Letterheads paper like?
- How much do MOO Letterheads cost?
- How many sheets do I get in a pack of Letterheads?
- Can I use Printfinity on Letterheads?
Flyers
- What are MOO Flyers?
- What size are MOO Flyers?
- What's the Flyer paper like?
- How much do MOO Flyers cost?
- How many sheets do I get in a pack of Flyers?
- Can I use Printfinity on Flyers?
Notebooks
- Can I get different colour option in the duo?
- Can I customise the Softcover Journal?
- Can I get different colour option in the duo?
- Are there different paper options for the Journals?
- What are the CMYK values of the Journal covers?
- What type of paper is used for the Journals?
Monogram App
- What is Monogram and how does it work?
- When will Monogram be available for Android?
- Will the Monogram app work on my iPad?
- Where can I send feedback?
- Can I use images that are not square on Monogram?
- Is there someone I can talk to who can walk me through the creation process?
Gift Cards
MOO Packaging
- What's the Business Card and MiniCard packaging like?
- Can I buy blank Business Card or MiniCard boxes, with no MOO branding on them?
- Are there any bulk discounts for a bulk order of unbranded packaging?
- Can I order MOO packaging with my own brand on it?
- Can you pack my cards in the white-label boxes I've bought?
- Do MiniCards come in a box or holder like Business Cards do?
Paper & Finish Options
- What kind of paper do you print on, MOO?
- What papers are available for Business Cards?
- What papers are available for Square Business Cards?
- What papers are available for MiniCards?
- Can I write or use an ink stamp on MiniCards or Business Cards?
- What papers are available for Postcards/Notecards?
MOO Print Process
- Why do you not use vegetable/recyclable ink?
- What is Printfinity?
- Can I have a different photo on each card in my pack?
- Can I have a different design on each card in my pack?
- How are MOO Business Cards printed?
- How are MOO MiniCards printed?
Product sizes
- Business Card Dimensions
- Letterpress Business Card Dimensions
- Square Business Card Dimensions
- MiniCard Dimensions
- Postcard Dimensions
- Notecard Dimensions
Artwork and Design Guidelines
General Design FAQs
- What's the difference between RGB and CMYK?
- Can I use my own logo, designs and photos?
- What file types do you accept?
- Can I upload InDesign files directly to MOO?
- Does MOO offer design services?
- What are bleed, trim and safe area?
MOO Product Templates
- Using MOO Product Templates to create the perfect fit
- Business Cards Templates
- US sized Business Cards Templates
- Square Business Cards Templates
- MiniCards Templates
- Flyers Templates
Using my own photos
- Uploading Photos: The Basics
- Photo Formats
- Photo Size and Resolution
- Photo Colour Settings
- Photos in Black and white
- MOO's Photo Enhancement
Using my own designs
Using MOO Designs
- I'm no designer. How do I make my MOO products look professional?
- I found a MOO Design pack that I like, but I don't want all of the design variations on the back.
- I've removed a design from a MOO Designer pack, but decided I'd like it after all. Help!
- Can I upload artwork to the back of MOO Designs?
- I'd like to add my contact information to MOO Designs, but there's already someone else's information there. Help!
- Does MOO offer pre-made designs for all products?
Spot Gloss and Gold Foil Design Tips
Artwork Yays and Nays
- What is the Safe Area, Bleed, and Trim?
- Tip # 1 - make sure your text is inside the safe area
- Tip # 2 - make sure your image is full bleed
- Tip # 3 - make sure your design is the right size
- Tip # 4 - make sure your design is the right resolution
- Tip # 5 - avoid using borders where possible
Photo Enhancement
QR Codes from MOO
- What is a QR Code?
- Reading a QR Code
- Can I get a MOO generated QR code in different colours?
- How do I get a QR code on my Business Cards?
- Why is there a white box around the QR code?
- I want a logo as well as a QR code
Ordering from MOO
Prices and Discounts
- Can you help me with a price quote?
- Using the MOO Cost Calculator
- How much do Business Cards cost?
- How much do Spot Gloss and Gold Foil Business Cards cost?
- How much do MiniCards cost?
- How much do Postcards cost?
Delivery & Turnaround
- Do you deliver to where I live?
- How much does postage and packaging cost?
- How long will it take for me to have my order in my hands?
- I need my order delivered ASAP, can I pay extra for faster shipping?
- Do you offer expedited turnaround times on Spot Gloss and Gold Foil products?
- Will I be notified when my order is out for delivery?
Paying for Your Order
- How can I pay for my cards?
- Can I pay with cash or cheque?
- I am ordering for my company, but there isn't a company credit card I can use. Do you accept any other form of payment?
- I am VAT registered in the EU; how do I make sure I am not charged VAT?
- Is my payment secure?
- I am having trouble paying for my order!
The MOO Promise
- Other companies have a 'Satisfaction Guarantee' - do you?
- What should I do if my order arrives damaged, or it's not right?
- What's your process for dealing with damaged or messed up orders?
- What if there's a problem with my order and you can't fix it?
- Customer Service 'Agents' - isn't that a bit of a sinister name?
- MOO sounds like a great place to work, are there any jobs available?
Trials and Samples
The MOO Shop
Businesses, Students & Events
Your Orders and Your Account
Where is My Order?
Editing and Reordering
- I’m trying to reorder MOO Greeting Cards, but I’m running into a problem with the orientation of some cards in my pack?
- How to Reorder
- Can I edit my order?
- I've just placed an order - is it possible to change the paper or finish?
- I've just placed my order but I need to change the shipping address, can I do that?
- Can I change the shipping speed or method?
Returns, Reprints & Refunds
Managing my account
- How do I set up an account with MOO?
- How do I edit my account?
- How do I add addresses to my address book?
- How do I edit addresses in my address book?
- I've forgotten my password, can I reset it?
- How do I change my password?
Saving my Work
- Will you save my uploaded images for me?
- Can I save my design for later?
- Can I clone or duplicate my pack design?
- Where can I find my saved projects?
- I've created a MOO product, but I'm not ready to finish yet, can I come back later?
- How many projects can I save?
Refer a friend
Sharing on Facebook
Troubleshooting
Mobile Devices
Design Your Own
- Can I have different fonts or text sizes in the same line of text?
- How do I change the background colour on my design?
- Can I upload two images to my design?
- How can I add another image, card or design to my project?
- I'm getting a screen size warning, what does it mean?
- Can I upload a multi-page PDF?
MOO Designs
NFC Business Cards+ Problems
Stickers and Labels Help
PDF Upload Error Messages
- My PDF contains more than one page, how do I separate it into singular files?
- My PDF contains text with abnormal size values - how do I outline my text?
- My PDF contains fonts which are not embedded, how do I embed them?
- How do I preflight my PDF to MOO's standard?
- How do I remove images, that are less than 150dpi, from my PDF?
- How do I remove a spot colour or pantone reference from my PDF?
Payment Problems
- There's nowhere to enter my credit card information
- MOO won't accept my payment!
- I tried to pay for my order, but I haven't had a confirmation email. Did the order go through?
- MOO charged me twice for one order!
- I am ordering for my company, but there isn't a company credit card I can use. Do you accept any other form of payment?