Need help?
Type a word or phrase into the box below to search all our FAQ and support articles.
Product Information
Business Cards
- What are MOO Business Cards?
- How big are MOO Business Cards?
- Are MOO Business Cards double sided?
- How much do MOO Business Cards cost?
- Why can't I order Business Cards with the MOO Green Paper anymore?
- Can I have rounded corners on my Business Cards?
NFC Business Cards+
- NFC Business Cards+ out of stock
- What are NFC Business Cards+?
- What can I do with NFC Business Cards+?
- What type of paper and finishes are available for NFC Business Cards+?
- How many cards come in a pack of NFC Business Cards+?
- What size are the NFC Business Cards+?
Luxe Business Cards
Business Cards with Special Finishes
- What are Special Finishes?
- How much do Spot Gloss and Gold Foil Business Cards cost?
- How long do Spot Gloss and Gold Foil take to arrive once ordered?
- What paper is Spot Gloss and Gold Foil available on?
- What's the difference between Spot Gloss and Raised Spot Gloss?
- Do you offer silver foil or other foil options?
Cotton Business Cards
- How thick are Cotton Business Cards?
- Which products are available with Cotton Paper?
- Why do my Cotton Business Cards have little marks on them?
- Are Cotton Business Cards recyclable?
- What makes Cotton Paper 'green'?
- What happened to Green Paper?
Letterpress Business Cards
- What are Letterpress Business Cards?
- How are Letterpress cards different from regular MOO cards?
- Are Letterpress Business Cards double sided?
- How much do Letterpress Business Cards cost?
- How long will it take for me to receive my Letterpress order?
- What designs are available with Letterpress Business Cards?
Square Business Cards
- What size are MOO Square Business Cards?
- What's the Square Business Cards paper like?
- How much do MOO Square Business Cards cost?
- Can I have rounded corners on my Square Business Cards?
- How much do rounded corners cost on Square Business Cards?
- How many Business Cards do I get in a pack?
MiniCards
Postcards & Notecards
- Can I have Gold Foil or Spot Gloss on Postcards?
- Which side of the Original or Super Postcards are laminated?
- How big are MOO Postcards?
- How much do Postcards cost?
- Can you address and send out my MOO Postcards for me?
- Do you sell envelopes with MOO Postcards?
Greeting Cards
- Does MOO offer envelope printing?
- What are MOO Greeting Cards?
- How big are MOO Greeting Cards?
- How much do MOO Greeting Cards cost?
- Can I get a sample of MOO Greeting Cards?
- Does MOO offer pre-made designs or templates for Greeting Cards?
Stickers and Labels
Letterheads
- What are MOO Letterheads?
- What size are MOO Letterheads?
- What's the Letterheads paper like?
- How much do MOO Letterheads cost?
- How many sheets do I get in a pack of Letterheads?
- Can I use Printfinity on Letterheads?
Flyers
- Does MOO offer discounts for higher quantities of Flyers?
- What size are MOO Flyers?
- What's the Flyer paper like?
- How much do MOO Flyers cost?
- How many sheets do I get in a pack of Flyers?
- Can I use Printfinity on Flyers?
Notebooks
- Can I customise the Softcover Journal?
- Can I get different colour option in the duo?
- Are there different paper options for the Journals?
- What type of paper is used for the Journals?
- What colours are available for the MOO Journals?
- Can I customise the MOO Hardcover Notebook?
Gift Cards
MOO Packaging
Paper & Finish Options
- What kind of paper do you print on, MOO?
- What papers are available for Business Cards?
- What papers are available for Square Business Cards?
- What papers are available for MiniCards?
- Can I write or use an ink stamp on MiniCards or Business Cards?
- What papers are available for Postcards/Notecards?
MOO Print Process
Product sizes
- Business Card Dimensions
- Square Business Card Dimensions
- MiniCard Dimensions
- Postcard Dimensions
- Notecard Dimensions
- Letterheads Dimensions
Artwork and Design Guidelines
General Design FAQs
- What's the difference between RGB and CMYK?
- Can I use my own logo, designs and photos?
- What file types do you accept?
- Does MOO offer design services?
- What are bleed, trim and safe area?
- How to Save a PDF in Adobe Photoshop
MOO Product Templates
- Using MOO Product Templates to create the perfect fit
- Business Cards Templates
- US sized Business Cards Templates
- Square Business Cards Templates
- MiniCards Templates
- Flyers Templates
Using my own photos
- What is Photo Enhancement?
- Uploading Photos: The Basics
- Photo Formats
- Photo Size and Resolution
- Photo Colour Settings
- Photos in Black and white
Using my own designs
Using MOO Designs
Spot Gloss and Gold Foil Design Tips
Artwork Yays and Nays
- What is the Safe Area, Bleed, and Trim?
- Tip # 1 - make sure your text is inside the safe area
- Tip # 2 - make sure your image is full bleed
- Tip # 3 - make sure your design is the right size
- Tip # 4 - make sure your design is the right resolution
- Tip # 5 - avoid using borders where possible
Multi-page PDFs
Ordering from MOO
Prices and Discounts
Delivery & Turnaround
- Do you deliver to where I live?
- How much does postage and packaging cost?
- How will I know when my order is ready to collect from Doddle?
- How long will it take for me to have my order in my hands?
- I need my order delivered ASAP, can I pay extra for faster shipping?
- Will I be notified when my order is out for delivery?
Paying for Your Order
- Is my order subject to US sales tax?
- How can I pay for my cards?
- I am ordering for my company, but there isn't a company credit card I can use. Do you accept any other form of payment?
- I am VAT registered in the EU; how do I make sure I am not charged VAT?
- Is my payment secure?
- I am having trouble paying for my order!
The MOO Promise
- Other companies have a 'Satisfaction Guarantee' - do you?
- What's your process for dealing with damaged or messed up orders?
- What if there's a problem with my order and you can't fix it?
- Customer Service 'Agents' - isn't that a bit of a sinister name?
- MOO sounds like a great place to work, are there any jobs available?
Trials and Samples
Australian Tax
Businesses, Students & Events
Your Orders and Your Account
Where is My Order?
Editing and Reordering
- I’m trying to reorder MOO Greeting Cards, but I’m running into a problem with the orientation of some cards in my pack?
- How to Reorder
- Can I edit my order?
- I've just placed an order - is it possible to change the paper or finish?
- On a mobile, why is there no edit and reorder option?
- I've just placed my order but I need to change the shipping address, can I do that?
Returns, Reprints & Refunds
Managing my account
- How do I set up an account with MOO?
- How do I edit my account?
- I've forgotten my password, can I reset it?
- I can't seem to login into my MOO account - help!
- How do I open a business account?
- How do I change which automated emails I get from MOO?
Saving my Work
Refer a friend
Privacy and GDPR
- What data/information do you hold about me?
- How can I delete my account?
- How can I remove myself from MOO's mailing list?
- How do I manage my communication preferances within my MOO account?
- How do I go about getting my data sent back to me?
- Where can I send my Data Processing Addendum?
Troubleshooting
Design Your Own
- Can I have different fonts or text sizes in the same line of text?
- How do I change the background colour on my design?
- Can I upload two images to my design?
- How can I add another image, card or design to my project?
- I'm getting an error when trying to upload my PDF, what shall I do?
- Can I choose how many of each design I receive?
MOO Designs
NFC Business Cards+ Problems
PDF Upload Error Messages
- My PDF contains more than one page, how do I separate it into singular files?
- My PDF contains text with abnormal size values - how do I outline my text?
- How do I preflight my PDF to MOO's standard?
- How do I remove images, that are less than 150dpi, from my PDF?
- How do I remove a spot colour or pantone reference from my PDF?
- How do I resize my PDF?
Payment Problems
- There's nowhere to enter my credit card information
- MOO won't accept my payment!
- I tried paying via PayPal and it didn't work, what's up?
- Why didn't my credit card payment work?
- My bank transfer with Sofort(Klarna)/iDeal has gone through, but my order doesn't appear in my account, what's going on?
- I tried to pay for my order, but I haven't had a confirmation email. Did the order go through?