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Product Information
Business Cards
- What are MOO Business Cards?
- How big are MOO Business Cards?
- Will you ever offer cards at conventional US sizes?
- Are MOO Business Cards double sided?
- How much do MOO Business Cards cost?
- Can I have rounded corners on my Business Cards?
Luxe Business Cards
- What are Luxe Business Cards?
- How big are Luxe Business Cards?
- How are Luxe cards different from MOO Original?
- What fill colours are available on Luxe Business Cards?
- Are Luxe Business Cards double sided?
- What kind of designs work best with Luxe Business Cards?
Letterpress Business Cards
- What are Letterpress Business Cards?
- How big are Letterpress Business Cards?
- How are Letterpress cards different from regular MOO cards?
- Are Letterpress Business Cards double sided?
- How much do Letterpress Business Cards cost?
- How long will it take for me to receive my Letterpress order?
Square Business Cards
- What are MOO Square Business Cards?
- What size are MOO Square Business Cards?
- What's the Square Business Cards paper like?
- How much do MOO Square Business Cards cost?
- Can I have rounded corners on my Square Business Cards?
- How much do rounded corners cost on Square Business Cards?
MiniCards
- What are MOO MiniCards?
- How big are MOO MiniCards?
- Are MOO MiniCards double sided?
- What are MOO MiniCards made from?
- How much do MiniCards cost?
- Can I get a sample MOO MiniCards?
Postcards & Notecards
- What's the difference between Postcards and Notecards?
- What are MOO Postcards?
- How big are MOO Postcards?
- How much do Postcards cost?
- What are MOO Postcards made of?
- Can I have a matt laminate finish on my MOO Postcards?
Greeting Cards
- Does MOO offer envelope printing?
- What are MOO Greeting Cards?
- How big are MOO Greeting Cards?
- What are MOO Greeting Cards made of?
- How much do MOO Greeting Cards cost?
- Can I get a sample of MOO Greeting Cards?
Stickers and Labels
- What kinds of stickers and labels does MOO offer?
- What size are the Stickers and Labels?
- How much do the Stickers and Labels cost?
- What are the stickers and labels made of?
- What’s the difference between a sticker and a label?
- Can I write on the stickers and labels?
Letterheads
- What are MOO Letterheads?
- What size are MOO Letterheads?
- What's the Letterheads paper like?
- How much do MOO Letterheads cost?
- How many sheets do I get in a pack of Letterheads?
- Can I use Printfinity on Letterheads?
Flyers
- Does MOO sell brochures or folding flyers?
- What are MOO Flyers?
- What size are MOO Flyers?
- What's the Flyer paper like?
- How much do MOO Flyers cost?
- How many sheets do I get in a pack of Flyers?
Gift Cards
MOO Packaging
- What's the Business Card and MiniCard packaging like?
- Can I buy blank Business Card or MiniCard boxes, with no MOO branding on them?
- Are there any bulk discounts for a bulk order of unbranded packaging?
- Can I order MOO packaging with my own brand on it?
- Can you pack my cards in the white-label boxes I've bought?
- Do MiniCards come in a box or holder like Business Cards do?
Paper & Finish Options
- What kind of paper do you print on, MOO?
- What papers are available for Business Cards?
- What papers are available for Square Business Cards?
- Can I write on Minicards or Business Cards?
- What papers are available for MiniCards?
- What papers are available for Postcards/Notecards?
MOO Print Process
- What is Printfinity?
- How are MOO Business Cards printed?
- How are MOO MiniCards printed?
- How are MOO Postcards printed?
- How are MOO Greeting Cards and Christmas Cards printed?
- How are MOO Stickers and Labels printed?
Facebook Cards
NFC by MOO Android App
Artwork and Design Guidelines
General Design FAQs
- Can I use my own logo, designs and photos?
- What file types do you accept?
- What are bleed, trim and safe area?
- I have a design already, but it doesn't seem to fit! What's going on?
- What is the difference between vector and bitmap images?
- I am having trouble uploading my PDF, help!
MOO Product Templates
- Using MOO Product Templates to create the perfect fit
- Business Cards Templates
- Square Business Cards Templates
- MiniCards Templates
- Flyers Templates
- Postcards & Notecards Templates
Using my own photos
- Uploading Photos: The Basics
- Photo Formats
- Photo Size and Resolution
- Photo Colour Settings
- Photos in Black and white
- MOO's Photo Enhancement
Using my own designs
Using MOO Designs
- I'm no designer. How do I make my MOO products look professional?
- I found a MOO Design pack that I like, but I don’t want all of the design variations on the back.
- I’ve removed a design from a MOO Designer pack, but decided I’d like it after all. Help!
- Can I upload artwork to the back of MOO Designs?
- I’d like to add my contact information to MOO Designs, but there’s already someone else’s information there. Help!
- I’ve purchased a Ready Made or Mix-n-Match pack of cards from MOO before, but I can’t find the pack in MOO Designs.
Artwork Yays and Nays
- Bleed and Safe Area Explained
- Tip # 1 - make sure your text is inside the safe area
- Tip # 2 - make sure your image is full bleed
- Tip # 3 - make sure your design is the right size
- Tip # 4 - make sure your design is the right resolution
- Tip # 5 - avoid using borders where possible
Photo Enhancement
QR Codes from MOO
- What is a QR Code?
- Reading a QR Code
- Can I get a MOO generated QR code in different colours?
- How do I get a QR code on my Business Cards?
- Why is there a white box around the QR code?
- I want a logo as well as a QR code
Ordering from MOO
Prices and Discounts
- Using the MOO Cost Calculator
- How much do Business Cards cost?
- How much do MiniCards cost?
- How much do Postcards cost?
- How much do Greeting Cards cost?
- How much do Stickers and Labels cost?
Delivery & Turnaround
- What's the latest I can order from MOO for Christmas delivery?
- Do you deliver to where I live?
- How much does postage and packaging cost?
- How long will it take for me to have my order in my hands?
- I need my order delivered ASAP, can I pay extra for faster shipping?
- Will I be notified when my order is out for delivery?
Paying for Your Order
- I am having trouble paying for my order!
- I am VAT registered in the EU; how do I make sure I am not charged VAT?
- I am ordering for my company, but there isn't a company credit card I can use. Do you accept any other form of payment?
- Do you store any information about me?
- Is my payment secure?
- Can I pay with cash or cheque?
The MOO Promise
- Other companies have a 'Satisfaction Guarantee' - do you?
- What should I do if my order arrives damaged, or it's not right?
- What's your process for dealing with damaged or messed up orders?
- What if there's a problem with my order and you can't fix it?
- Customer Service 'Agents' - isn't that a bit of a sinister name?
Trials and Samples
- I got a free trial pack and it's got a black band advertising MOO on it... How come?
- My friend got a free 50 pack of Business Cards - can I have one too?
- My friend got a free MiniCard 10 pack - can I have one too?
- How can I get a sample of all your products?
- How can I get a MOO Business Cards Sample pack?
- I'd like to see what your products are like before I go any further. Is it possible to get a sample pack?
The MOO Shop
Businesses, Students & Events
Your Orders and Your Account
Where is My Order?
Editing and Reordering
- I've just placed my order but I need to change the shipping address, can I do that?
- Can I change the shipping speed or method?
- Can I add more to an order I've just placed?
- I placed two orders, can you combine them into a single shipment?
- Can I cancel or change my order?
- Can I cancel a single item from my order?
Returns, Reprints & Refunds
Managing my account
- How do I set up an account with MOO?
- How do I edit my account?
- How do I add addresses to my address book?
- How do I edit addresses in my address book?
- I've forgotten my password, can I reset it?
- I can't seem to login into my MOO account - help!
Saving my Work
- Can I clone or duplicate my pack design or saved projects?
- Where can I find my saved projects?
- I’ve created a MOO product, but I’m not ready to finish yet, can I come back later?
- How many projects can I save?
- Is there a time limit for my saved projects/work?
- Can I save my cart?
Refer-a-friend
- What’s MOO’s Referral Program all about?
- How can I earn MOOlah?
- What is my MOOlah worth?
- How can I use my MOOlah credit?
- How do I find my unique referral URL?
- How will I know when someone I referred has made a purchase?
Sharing on Facebook
Troubleshooting
Payment Problems
Credit Card Issues
Bank Transfers Issues
Problems with Paypal
Promo Codes
VAT Problems
Delivery Issues
Stickers and Labels Help
PDF Upload Error Messages
- My PDF contains more than one page, how do I separate it into singular files?
- My PDF contains text with abnormal size values - how do I outline my text?
- My PDF contains fonts which are not embedded, how do I embed them?
- How do I preflight my PDF to MOO's standard?
- How do I remove images, that are less than 150dpi, from my PDF?
- How do I remove a spot colour or pantone reference from my PDF?