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  1. MOO | Support
  2. Fix a problem

Fix a problem

Design problems

  • Dull or dark print
  • Dotty print
  • Vector vs. raster

Payment problems

  • Why is my promo code not working?
  • Payment declined
  • Duplicate charge for an order
  • Payment taken but no order placed
  • Payment taken but no order placed: what to do
  • Changing an order receipt
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Error messages

  • Understanding Design Error Messages
  • Removing crop marks
  • Video tutorial: how to outline text
  • Video tutorial: how to preflight a PDF
  • Ordering from the correct site
  • How to convert spot or Pantone color to CMYK
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Contact our helpdesk

  • How to contact our Customer Service team

Still need help?

Contact us

Chat with us

Mon - Fri: 4:00am - 7:00pm (EST)

*Excluding Public Holidays

Email us

Best for technical support and artwork issues

Call us

+1 (401) 519-7216
Mon - Fri: 9:00am - 7:00pm (EST)

* Excluding Public Holidays
MOO Inc., 25 Fairmount Ave, East Providence, RI 02914, USA - Registered in the United States of America. MOO Inc. All rights reserved.
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