Fix a problem
Design problems
Payment problems
- Why is my promo code not working?
- Payment declined
- Duplicate charge for an order
- Payment taken but no order placed
- Payment taken but no order confirmation: what to do
- Changing an order receipt
VAT issues & exemption
- VAT issues FAQs
- Unable to add VAT number
- Forgotten to enter VAT number
- Incorrect VAT amount charged
- VAT exempt EU territories
- No VAT listed on order receipt
Error messages
- Design error messages
- Removing crop marks
- Video tutorial: how to outline text
- Video tutorial: how to preflight a PDF
- Ordering from the correct site
- How to convert spot or Pantone colour to CMYK