MOO | Support Help Centre home page
Help Center
Search help articles
Help Center home
Help Center
Submit a request
Cart
  1. MOO | Support
  2. Fix a problem

Fix a problem

Design problems

  • Dull or dark print
  • Dotty print
  • Vector vs. raster

Payment problems

  • Why is my promo code not working?
  • Payment declined
  • Duplicate charge for an order
  • Payment taken but no order placed
  • Payment taken but no order confirmation: what to do
  • Changing an order receipt
Show all

VAT issues & exemption

  • VAT problems
  • Forgotten to enter VAT number
  • Incorrect VAT amount charged
  • VAT exempt EU territories
  • No VAT listed on order receipt

Error messages

  • Design error messages
  • Removing crop marks
  • Video tutorial: how to outline text
  • Video tutorial: how to preflight a PDF
  • Ordering from the correct site
  • How to convert spot or Pantone colour to CMYK
Show all

Contact our helpdesk

  • How to contact our Customer Service team

Still need help?

Contact us

Chat with us

Mon - Fri: 9:00am - 12:00am (BST)

*Excluding Bank Holidays

Email us

Best for technical support and artwork issues

Call us

Mon - Fri: 2:00pm - 12:00am (BST)

* Excluding Public Holidays
© MOO Print Ltd, Unit 12, Thames Gateway Park, Chequers Lane, Essex, RM9 6FB, Registered in England, Company Number: 5121723 MOO Print Limited. All rights reserved.
Deutsch English (US) Español Français Italiano