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  1. MOO | Support
  2. Fix a problem

Fix a problem

Design problems

  • Dull or dark print
  • Dotty print
  • Vector vs. raster

Payment problems

  • Why is my promo code not working?
  • Payment declined
  • Duplicate charge for an order
  • Payment taken but no order placed
  • Payment taken but no order confirmation: what to do
  • Changing an order receipt
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VAT issues & exemption

  • VAT problems
  • Forgotten to enter VAT number
  • Incorrect VAT amount charged
  • VAT exempt EU territories
  • No VAT listed on order receipt

Error messages

  • Understanding Design Error Messages
  • Removing crop marks
  • Video tutorial: how to outline text
  • Video tutorial: how to preflight a PDF
  • Ordering from the correct site
  • How to convert spot or Pantone colour to CMYK
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Contact our helpdesk

  • How to contact our Customer Service team
  • UK Bank Holiday

Still need help?

Contact us

Chat with us

Mon - Fri: 9:00am - 12:00am (BST)

*Excluding Bank Holidays

Email us

Best for technical support and artwork issues

Call us

+44 20 8629 1415
Mon – Fri, 2:00 PM – 10:30 PM (BST)

* Excluding Public Holidays
© MOO Print Ltd, Camden House, Camden Lock Place, Chalk Farm Rd, London, NW1 8AB, Registered in England, Company Number: 5121723 MOO Print Limited. All rights reserved.
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