Fix a problem

Design problems

• Dull or dark print
• Dotty print
• Vector vs. raster

Payment problems

• Why is my promo code not working?
• Payment declined
• Duplicate charge for an order
• Payment taken but no order placed
• Payment taken but no order confirmation: what to do
• Changing an order receipt

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VAT issues & exemption

• VAT problems
• Forgotten to enter VAT number
• Incorrect VAT amount charged
• VAT exempt EU territories
• No VAT listed on order receipt

Error messages

• Understanding Design Error Messages
• Removing crop marks
• Video tutorial: how to outline text
• Video tutorial: how to preflight a PDF
• Ordering from the correct site
• How to convert spot or Pantone colour to CMYK

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Contact our helpdesk

• How to contact our Customer Service team
• UK Bank Holiday

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