If you have been charged multiple time for your order this is likely a mistake and we can help you to fix it.
- If you received multiple confirmation emails then the order will have been placed multiple times. You can cancel the duplicate orders via "Your Account".
- If you only got one email there may have been a problem when you tried to place your order, resulting in a failed attempt(s). We'll automatically refund payments that are not linked to orders and this should be reflected in your bank account within 3-5 business days, depending on your bank.
If you still have an outstanding duplicate charge after 6 business days, please let us know and we'll investigate further.